About Us
If you want to learn more about us, you’re in the right place.
About us
The Health Energy Advice Team Ltd (HEAT) is a company Limited by guarantee, Company number 4827816 and a registered Charity. Charities Act No 1100705. Since the Charity was formed in 2003 a wide range of projects have been developed within our mission and the charity now employs 8 people who work on 3 different projects.
Mission
To provide confidential advocacy, support, advice and information to socially and economically disadvantaged people including women who are suffering domestic violence and abuse.
Our objectives
- To enhance the potential and quality of life for those who are disadvantaged from society by reason of poverty, special needs or other circumstances
- To preserve and protect good health
- To relieve poverty, hardship, and distress
- To advance education, training and employment opportunities
- To benefit the communities we serve
Our values:
Confidential
HEAT ensures complete confidentiality to all clients both during and after contact with the service.
Approachable
HEAT is welcoming and approachable in all its dealings with clients, staff and other stakeholders.
Respectful
HEAT treats every client with respect and listens to their problems in a non-judgemental way.
Honest
HEAT seeks to be honest and open in all aspects of its activities.
Equality
HEAT is, and always has been, holistic in its approaches to improving the lives of vulnerable groups within the communities we operate. HEAT constantly builds on the diversity and range of services offered where these services will contribute to improving the lives of the community.
Quality
HEAT is committed to providing a high quality service to all clients and partner agencies.
Supportive
HEAT offers support to clients to enable them to achieve the best possible outcomes, and to staff so that they can continue to develop their professional skills in a supportive working environment.
Inclusive
HEAT seeks to eliminate the barriers, which prevent clients accessing the service.
Partnership
HEAT works in partnership with referral agencies, funding bodies, local community and voluntary groups.
The Future
Our programme of work changes constantly as we respond to new needs and new opportunities within the community. The Trustees remain confident in their ability to develop and finance new projects without deviating from our mission.
